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Blackbaud.com Website Temporarily Unavailable Wednesday, July 22

Our website will be unavailable between 10:00 p.m. ET on Wednesday, July 22, and 2:00 a.m. ET on Thursday, July 23 for maintenance. We apologize for the inconvenience.

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What Happens When Support Gets Hold of a Label Maker

For our third Support Day of Caring, we were fortunate to spend a day with Carolina Youth Development Center (CYDC) on Friday, July 24, 2015 .  Founded in 1790 as the Charleston Orphan House, CYDC is...

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Case Central Template Change

Starting today, August 24, 2015, when starting a Blackbaud Support case on Case Central, there will be a new case template to fill out. This new template will help us gather pertinent troubleshooting...

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We want to hear from you!

It’s been a few months now that our new Knowledgebase has been up and running. Have you used it? What are your thoughts? We want to hear from you so we can fine tune our Knowledgebase and get it filled...

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Blackbaud Labor Day Support Hours

We will be closed on Monday, September 7, in observance of Labor Day. For cases created after business hours on Friday, September 4, we will follow up with you on Tuesday, September 8. We will...

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Blackbaud.com Website Temporarily Unavailable Wednesday, November 18

Our website will be unavailable between 10:00 p.m. ET on November 18, and 2:00 a.m. ET on November 19 for maintenance. We apologize for the inconvenience.

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Blackbaud Thanksgiving Support Hours

Our U.S. offices will close at 3:00 pm ET on Wednesday, November 25 and reopen on Monday, November 30 in observance of Thanksgiving.  We will continue to provide support for our customers in Canada,...

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Upcoming Telephone Menu Changes

As of December 7, 2015, there will be a new phone menu when calling Blackbaud Support. We have simplified some of our options and made some additional changes to the phone menu. We have a Knowledgebase...

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2015 Holiday Support Hours!

Happy Holidays from the Blackbaud Support team!  Here are our holiday hours: Thursday, December 24: Blackbaud Closes at 3 p.m. ET Friday, December 25: Blackbaud Closed in observance of Christmas...

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We’re becoming Community News!

Starting Monday, April 11, 2016, this blog category will no longer available on Blackbaud KnowHow. All of your Blackbaud product news has been migrated to the Blackbaud Community. Want to get a head...

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